FAQ

At Two Arts Jewelry, we understand that you may have questions about our products and services. Below, we’ve compiled a list of frequently asked questions to help you find the information you need.

1. What materials are used in your jewelry?
Our jewelry is crafted from premium 925 sterling silver, ensuring durability and quality. The stones we use are all natural zircon, adding a touch of elegance and brilliance to each piece. Additionally, our jewelry is beautifully finished with a 14k gold plating for that luxurious look.

2. How are the items packaged?
Every order is carefully packaged in a special velvet gift pouch and a jewelry box, making it perfect for gifting or a delightful treat for yourself.

3. What is your shipping policy?
We offer free, fast shipping on all orders to the United States. Delivery times range from 3 to 6 days, depending on your specific location. Each item is shipped securely to ensure it arrives in perfect condition.

4. Do you offer returns?
Yes! We provide an unconditional return policy. If you are not completely satisfied with your purchase, you can return it within the specified timeframe for a full refund.

5. How can I contact you for further questions?
If you have any additional questions or need assistance, feel free to reach out to us via email or phone. We are here to help!

6. Are there any special care instructions for your jewelry?
To maintain the beauty of your jewelry, we recommend avoiding exposure to harsh chemicals and storing it in a cool, dry place when not in use. Regularly polishing with a soft cloth can also help keep it looking its best.

7. Do you offer custom jewelry options?
Currently, we do not offer custom jewelry options, but we are always looking to expand our collection. Stay tuned for new designs!

We hope this FAQ section has answered your questions. If you have more inquiries, don’t hesitate to reach out. Your satisfaction is our priority!